SHIPPING & RETURNS
ilearnngrow ships within India only and uses reputable courier companies. We ship our products within 24 hours we make all possible efforts to get your product to you at the earliest.
You can reach us at email@example.com or +919831319342 between Monday-Saturday, 11am-7pm incase of any queries.
Each of the products sold on ilearnngrow.com have a 24 hour lead-time. Lead time refers to the number of days within which an item will be dispatched from our warehouse. This does not include the shipping duration taken by the courier to deliver the parcel to you.
Orders are not shipped on weekends or holidays. You will receive an email and/or text message with tracking details once your order has been dispatched. Shipping duration depends on location. The transit time for metros is generally 2-3 business days while other destinations could take up to 5 business days to reach.
While we use reputable couriers and work around the clock to ensure your order reaches in time, ilearnngrow cannot be held responsible for shipping delays due natural disasters, strikes, bank holidays or situations beyond our control.
A shipping and handling charge of Rs 100 is levied for orders below Rs 2500. For orders above Rs 2500, shipping is free. Express delivery charges if applicable will be as per actuals.
Orders once placed cannot be cancelled . If you do wish to cancel/amend your order please email us on firstname.lastname@example.org and we will try our best to amend it .
In the case of a credit card refund due to order cancellation, please allow 15-20 working days for the refund to be processed and reflect in your bank account. When a refund is initiated from our end, we will provide you with a transaction id, after which you can follow up with your bank if you would like to have the refund expedited.
Returns & Exchanges:
We have a no refund policy. However we will exchange the products if the reason for exchange is genuine.
If there is any genuine case for exchanges of a product, please contact us on email@example.com within 3 days of receiving your order & we will handle these exchanges on a case-by-case basis.
In the case that we have approved an exchange for an order, the customer is responsible for couriering the item to our office in Indore within 3 working days. Please ensure the product is returned in its complete packaging to be eligible for an exchange. Once we have received and examined the product, a replacement will be couriered out to you. If we are unable to replace the item due to a size not being available or the item being out of stock, we will provide you with a discount code that can be used against any future purchase on www.ilearnngrow.com
There will be no cash returns for COD orders. Please note that shipping charges will not be refunded.
In the event that a product reaches damaged, please email us on firstname.lastname@example.org within 3 working days along with images/videos of the damaged product and we will contact you for replacement of the product.